Attention: Snus is not available to all destinations. You will be notified of restricted products in the checkout.

SHIPPING & RETURNS

Delivery

Your order will be processed within 24 business hours, often even faster. Our warehouse manager runs a tight ship, and we’re proud to have the best team in the business.

Shipping time depends on your location and the shipping method selected. Estimated delivery times are:

  • Europe: 2 to 5 business days
  • Other countries: 7 to 14 business days
    (Postal delivery not available for all addresses.)

All orders will be shipped to the address provided at checkout.

Shipping options vary by country.

Important Information

Please ensure that you comply with the minimum legal age for purchasing nicotine products in your destination country. Some shipping carriers may also require age verification upon delivery.

I have only received part of my order, what happened?

If your order was divided into multiple packages (this will be indicated in your order confirmation), it is possible that the shipments have been separated during transit and may arrive at different times.

Also, be sure to check with neighbors or building management in case a package was mistakenly received by someone else.

Can I track my package?

Yes and no.
If your order is shipped via the Swedish Post, it is sent as first-class mail without a tracking number. In this case, we cannot take responsibility for delivery delays or lost shipments, as tracking is not available.

If your order is shipped via UPS, you will receive a tracking number in your Order Confirmation Email. If your package arrives damaged, please file a claim with UPS upon delivery and contact us so we can send a replacement. If the package is lost, we will reship your order.

Shipping Charges

Shipping costs depend on the selected method, weight and size of your order, and delivery location. Charges are calculated automatically and shown during checkout, prior to payment.

Please note: Any customs fees, taxes, or import duties incurred in the destination country are the responsibility of the recipient.

What import rules and duties apply to my country or state?

By accepting our Terms & Conditions, you acknowledge that it is your responsibility to be informed about your country’s import rules and customs regulations. We cannot provide this information.

You, as the purchaser, are responsible for ensuring compliance with all applicable import laws and for payment of any customs duties, fees, or taxes related to the importation of Swedish snus or other tobacco products.

Returns

Snus is classified as a food product in Sweden. Therefore, we cannot accept any returns of snus products, whether opened or unopened.

Questions About Your Order or Anything Else?

For any questions about your order or other inquiries, please use the Contact Us form on SnusCentral.com. We respond within the same or next business day.
Our customer service is consistently rated the best and you will never be forgotten or ignored.

Please note: Order information is not available through our sister site SnusCENTRAL.org. Submitting requests there may delay or prevent a response.