Payment Will Not Go Through?

Please check that your card is valid (that the expiration date has not passed) and that it is a MasterCard, Eurocard, or VISA.  The expiration date is on the front of the card (good thru date/expire date), stated as month and year. The card number is the number on the front of your card (about 16 digits), which you should enter in an unbroken sequence (with no spaces). 

Card still Declined?

Some card issuers do not allow their cards to be used for online shopping. Ask your card issuer if that restriction applies to your card.  For security reasons, many card issuers also require that you notify them in advace if you are making a purchase outside of your home country. You may also have insufficient funds available on the credit card to fund your purchase.  In these cases, your own bank can tell you exactly why your purchase did not go through.

No Order Confirmation Received

You may not have received an order confirmation for any of several reasons. Check that you gave us the correct e-mail address. Did you see a page with the text: "Thank you for your order? An order confirmation has been sent to your e-mail address"? If you did, the order went through and e-mail was sent to the e-mail address you entered. Your e-mail server may have been down when we sent our e-mail.  Use the Contact Us form on The Snus Store at SnusCentral.com.

Order Not Received

Go to My Account in the main menu and log in with your user name and password for information about your most recent approved order.

Wrong or Damaged Merchandise

You must notify us of wrong or damaged merchandise within seven days of receiving it via the Contact Us form at SnusCENTRAL.com.   We will send you replacement merchandise if the problem was our fault. We do not replace merchandise that the customer ordered by mistake or compensate for any other kind of error, loss, damage, or delay that is beyond the control of SnusCENTRAL.com. We do not issue refunds for returned merchandise.

NOTE:  If you specified your delivery be sent by UPS, see the Delivery and Shipping section under damaged or missing merchandise for instructions and how to file a claim.  Contact Us too!  If there is a dispute, we follow the recommendations of the Swedish National Board for Consumer Complaints.

Support

If you have any questions about our merchandise and shipments or your order, please use the Contact Us form on the SnusCENTRAL.com website.

"Change of Mind" Returns

Sorry, none allowed. As Swedish snus is a perishable item, we cannot accept "change of mind" returns.

Always the Best Price Policy

SnusCENTRAL.com always strives to offer its valued customers the Best Price for Swedish Snus around!  Oh, some show-off may beat our prices occasionally, but they're not as friendly as we are and dedicated to your satisfaction.  And we make sure our snus is always fresh too!
 
Limitation of liability
 
To the fullest extent permitted under applicable law neither SnusCentral.com, MaKe WeBo AB –UTL, nor any of their subsidiaries shall in no event be liable for any direct, indirect, consequential, punitive, special, accidental or other damages relating to or resulting from the use or inability to use the Site or its content, even if we have been advised of the possibility of such damages.
 
Links to external sites
 
With the exception of our sister site at SnusCENTRAL.org, this Site has no control over information at sites hyperlinked to the Site and encourages you to be aware of when you leave the Site and to read the site policies of every other site you visit.  SnusCentral.com makes no representation, and is not responsible for the quality, content, nature or reliability of any hyperlinked site or of any website linked to a hyperlinked site. SnusCENTRAL is providing hyperlinks only as a convenience and the inclusion of any hyperlink do not imply any endorsement, investigation, verification or monitoring by SnusCENTRAL of any information contained in any hyperlinked site. In no event shall SnusCENTRAL.com be responsible for your use of a hyperlinked site.

Children's privacy

Tobacco and related products are directed to an adult market. Therefore, the Site is solely intended and restricted to those users above 18 years of age or the legal age of tobacco use in your State/Country; whichever is higher. SnusCentral.com encourages parents to take an active role in their children's use of the Internet. Please keep them off SnusCentral.com.
 
User's indemnification

The user shall indemnify, defend, and hold harmless SnusCentral.com, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees and court costs, resulting from any violation of these Terms and Conditions or any activity related to the users use of the Site (including, but not limited to, negligent or wrongful conduct).

Jurisdiction
 
Your use and the Terms and Conditions of the Site shall be governed by and construed in accordance with the laws of Sweden, without giving effect to the choice of law principles thereof. You irrevocably consent to the jurisdiction of the Swedish courts in any dispute, controversy or claim arising out of or in connection with Your use or the Terms and Conditions of the Site, or the breach, termination or invalidity thereof.

Miscellaneous

SnusCentral.com may revise these Terms and Conditions at any time at its own discretion. If any term of these Terms and Conditions is determined to be unlawful, invalid, and void or for any reason unenforceable, the validity and enforceability of the remaining terms shall not in any way be affected or impaired thereby